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Terms & Conditions

This section sets out the Terms and Conditions by which Ltd. agrees to provide products and services to you and your child/​children.

When you book or purchase any product or service from us, you are signifying your agreement to these Terms and Conditions. The latest version can always be found on our website. It is your responsibility to familiarise yourself with them before you book or purchase any product or service from us.

We reserve the right to modify, cancel or append to these Terms and Conditions and upon doing so shall provide you with a notification that there has been a change. The current Terms and Conditions always appear on our Website. On renewal of Sessions or purchase of any product or service, the most recent Terms and Conditions shall apply.


The following provisions shall apply in relation to Workshops/​Classes only.

Trial sessions

Where appropriate we will offer your child one Trial Session in a Class of their choice. This is providing:

a) There is availability in the Class;

b) Your child has not previously attended any other Trial Session, Session or Experience with us.

c) You must provide us with such contact, identification and health details as are requested by us so that we can assume responsibility for your child during the Session.

d) Once your child has attended a Free or Paid Trial Session in whole or in part, additional Trial Session can only be arranged at our discretion.

Booking Sessions

Details of Term-Time schedules can be found on our Website ( It is your responsibility to make yourself aware of these.

The cost of Booked Sessions and valid methods of payment are given on our Website.

If full payment is not received by the end of the first Booked Session, we reserve the right to suspend all Untaken Sessions and pursue payment for the full amount agreed at the time of booking.

The cost of Experiences and valid methods of payment are given on the and Kiddiplan sites.

The full cost of the Experience minus any agreed discounts must be paid at the time of booking the Experience.

If full payment is not received before the class, we reserve the right to cancel the booking.

We discourage payment by cash wherever possible, and Customers should book via one of our approved booking partners; Kiddiplan, Hoop or Happity, or where relevant by bank transfer if invoiced directly.


Limited discounts are available in certain circumstances. Only one discount can be used against the cost of Booked Sessions at any time.

All discounts must be claimed at the time of booking. No retrospective discounts or refunds will be offered.


All Merchandise must be paid for at the time of purchase.

Refunds will only be offered for unused merchandise in a saleable condition and where the packaging is intact.

Merchandise proven to be faulty will be replaced if returned within seven days of purchase.

The relevant class T‑Shirt must be purchased and worn by the child to every Booked Session. We reserve the right to refuse admission without refund if a child is not wearing the correct T‑Shirt.


We will send you a Feedback Form on or after your child’s final session in a booked block. This will provide feedback on your child. It will also act as a notice to you to book a further block of sessions.

Please note that if payment for further sessions is not received by the final session, no further sessions will be booked and your child will be automatically withdrawn from the Class. Further attendance will require rebooking which is subject to availability.

Changes & Cancellations

All deposits and bookings, however paid, are nonrefundable.

Missed Sessions

Sessions missed for any reason may not be added on to the end of the Booked Sessions.

In extenuating circumstances, please contact your class teacher who may offer you a makeup class at their own discretion.


We reserve the right to alter, vary, omit or substitute any part or parts of any Workshop provided by us described in any promotional or other materials published by us or on our behalf.

In the event of any change in any content as described above, we will have no liability to refund any part of any fee or deposit paid.

Waiting Lists

If your child is on a Waiting List, this does not guarantee a place in a particular Session.


In all cases:

Vouchers entitle the owner to a discount off the face value of order as stated on the voucher.

Vouchers may not be issued where there is an outstanding balance on the putative recipient’s account.

There may be limitations on the classes you are entitled to use the voucher against. Please read the conditions on the voucher carefully.

Vouchers are not transferable and have no cash value.

Vouchers cannot be used retrospectively.

Vouchers must be used before the expiry date displayed on them.

Vouchers can only be applied to one order (i.e. cannot be split between several small orders).

No change” shall be issued if the order value is smaller than the Voucher value.

Vouchers are issued and accepted at our discretion.

The Vouchers scheme may be terminated by us at any time.

General Disclaimer

For the avoidance of doubt, all our products and services are provided on an as is” basis and save as expressly stated herein without representations, conditions, warranties or other terms of any kind, either express or implied, including, but not limited to, child development, non-infringement or title but excluding the implied warranties of satisfactory quality and fitness for a particular purpose.

Cancellations & Venue Changes

We reserve the right to cancel any Workshop, Experience, or other service at any time up to and including the date the activity starts. Should this occur we will endeavour to give you at least seven day’s notice and will attempt to offer you a viable alternative or will offer you a refund of any fee paid.

Occasionally it is necessary to temporarily change the venue of our Workshops, Experiences or any other activity. Where this occurs we will endeavour to ensure that the alternative venue is no more than five miles from the usual location. If the distance is greater than five miles and, as a result, your child is unable to attend, subject to application in writing by you, we will credit Your Account with the amount you paid for the Missed Session.

Health & Injuries

We accept children on the assumption that they are in good health and it is your responsibility to alert us to any medical condition or history suffered by your child.

We do not accept responsibility for loss or damage arising from errors or omissions on the Registration Form whether completed by you or by another person in charge of your child at the time of completion.

We do not accept liability for death or personal injury to any child attending or any activity related to whether organised by or otherwise save to the extent that such death or injury shall be caused by the negligence or default of any member of our staff or any other default on our part.

Personal Property

We do not accept responsibility for any loss of, or damage to, personal property belonging to you or your child irrespective of whether such possessions might be used by you or the child for the purposes of any activity save to the extent that such loss or damage shall be caused by the negligence or default of any member of our staff or any other default on our part.

Other Losses

We do not accept responsibility for any loss or expense due to circumstances beyond our control, including, but not limited to, delays in public transport, weather, quarantine, sickness, bereavement, strikes or other industrial action, terrorism, looting, public disorder, fire and riot.

Without prejudice to the other terms of this agreement, in no event (including our own negligence) will we be liable for any:

a) economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings);

b) loss of goodwill or reputation;

c) any other special, indirect or consequential losses; or

d) loss to third parties.


No provision of these Terms and Conditions shall operate or be construed to operate so as to exclude or restrict our liability under the provisions of any UK legislation in force from time to time which is not capable of being excluded or restricted.

Save as otherwise required by UK legislation, our total liability for any loss, damages, costs or expenses shall not exceed an amount equal to the invoice value for the services provided.

Third Parties

A person who is not party to these Terms and Conditions or any agreement or document incorporating these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.

Use of personal information Ltd. is registered under the Data Protection Act 1998 to process and store data relating to living individuals.

We may monitor and record communications with you (including phone conversations and emails) for quality assurance, legal, compliance and training purposes.

From time to time, photographs, film, video or audio recordings may be made during activities for publicity, promotional or broadcast purposes. Please inform us before any such event if you do not wish you or your child to appear or be identified in any such material.

Full details of our use of your data and our full privacy policy can be found on our Website.


These Terms and Conditions and any documents referred to herein constitute the entire agreement between you and us in connection with your booking, purchase or use of our products and services superseding any prior agreements between you and us.

You agree that you have entered into these Terms and Conditions without reliance on any representation, warranty or undertaking by us which is not set out expressly in these Terms and Conditions.

We shall not be under any liability for any failure to perform any of our obligation under these Terms and Conditions if we are prevented from or delayed in so doing due to any circumstances beyond our reasonable control, provided that if the event in question continues for a continuous period in excess of 60 days, you shall be entitled to give notice in writing to us to terminate the contract.

If any payments which are due under these Terms and Conditions are not made by their respective due date, interest shall accrue on the full amount outstanding at a rate of 8% above the base lending rate of the Bank of England from time to time, from the due date until the date of actual payment.


We may contact you by post, telephone, email, text or Whatsapp. Notification sent to you by post will be deemed received by you within two working days. Any other notification will be deemed received by you within one working day.

It is your responsibility to ensure that we have current contact details for you and all adults authorised to pick up your child. You must also keep us notified of any changes in the health or other relevant circumstances of you or your child.

We may accept any instructions which are given to us regarding a child from anyone who is nominated as an authorised adult on the Registration Form for that child.

If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid or unenforceable, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision and that other provisions remain in full force and effect.

Our Liability

The information contained on this Site is for information purposes only and does not constitute advice. You should check any information on the Site and use your own judgment before doing or not doing anything on the basis of what you see. Ltd gives no warranties of any kind in relation to the Site or its contents. Ltd. is not liable for physical or digital harm experienced by a child or adult as a result of using our website or emails, or third party apps and services recommended by us.

Third Party Apps, Websites, Services contains links to Third Party Apps, Websites or Services which are not under the control of Ltd. Ltd is not responsible for the content, privacy policies or security of these Third Party Apps, Websites or Services. You hereby agree that Ltd shall not be responsible or liable for any damage or loss caused by use of any Third Party Apps, Websites or Services. Ltd does not run display advertising on any area of the Site.

Service Level Agreement

If the site is down we will work hard and do everything in our power to restore the site as soon as possible.

Jurisdiction and Applicable Law

The Terms and Conditions outlined are governed by English law. The English courts shall have exclusive jurisdiction over any dispute relating to these Terms and Conditions.